STORE POLICIES
Because I Care
At Burbond, your happiness is at most importance. I work hard to create quality pieces of art for your home and personal spaces. And I thank you for choosing my art to bring joy to your life!
Below you’ll find a list of all our policies. If you can’t find the information you’re looking for -
please don’t hesitate to contact me today!
SHIPPING & PICKUP
Original Art Pieces
A shipping and packaging invoice will be sent after purchase of original art pieces. You can request an estimate before purchase by sending the size of the piece and full address to hello@burbond.com. All original paintings are final so we do recommend getting an estimate beforehand! Currently we ship original paintings within US and Canada only.
We recommend that you contact us for a shipping quote in advance, as we cannot offer refunds once the painting is purchased. Once contacted, please allow 2-3 business days for us to respond with your estimate invoice.
Local Pickup
You can skip the shipping fees with free local pickup in Columbia, MD. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 2-3 business days if an original painting. We will send you an email when your order is ready along with pickup instructions.
Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. If you haven’t received your order within 20 days of receiving your tracking number, please contact us at hello@burbond.com with your name and order number, and we will look into it for you.
IMPORTANT* I promise to do my part to assure that your purchase is wrapped and protected but once the item has left my studio, we are not liable for the way in which the carrier delivers your purchase. If there are problems with your purchase once it arrives, please contact us.
OUR RETURN & REFUND POLICY
Everything You Need to Know
Original Art pieces, Custom orders and Sale Items cannot be returned. However if the item is defective, or damaged upon delivery, or if you receive the wrong item - please contact us immediately so that we can evaluate the issue and make it right.
PAYMENT OPTIONS
About Our Policy
We accept credit/debit cards, however no Paypal at the time being. You will find more information on the payment options at the checkout.
PRIVACY POLICY
Trust Us with Your Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. I promise that your personal information will not be used against you or within our favor.
Please reach out to me directly with any comments, questions,
or concerns.
Thank you for your patronage!